First of all, I love Medco for so many reasons, but the fact that all the annoying things they do basically annoy me sometimes makes me wonder if it’s worth it. I’ll list what I like:
So this is where my “What I hate about Medco” rant starts, it’s everything else they kind of make as annoying as possible and it’s got to cast them money and time (mine too!). It’s really strange considering they’ve got the normal part perfect from a customer service standpoint (see above). It’s the odd things that they handle strangely, for example:
The other big annoyance is everything they leave you a message about is useless since none of it mentions the drug name. It’s all some prescription number which means nothing to me. I understand they don’t want to violate HIPA, but it’s simple enough to check the file and see that it says: this guy wants us to leave him his information in a message this would be convenient to him and not any kind of violation since he requests it. This seems like a pretty simple process for them to impalement for the sake of customer service (it’d be like locking or unlocking your domain name).
They do e-mail me some information (generally on shipment) but it’s also lacking the drug name, which is silly since I assume most of the population (not me) uses the same password for their e-mail as they do for the medical website it’s probably not protecting anything. But I don’t understand why they just don’t mail me everything.
So as I said, I normally pay $5 for a prescription and I can get 3 months from mailing in for only $2. But when my insurance changes that’s going to go up to $10 a month and mail-in will be $20 for 3 months. I’m still saving money, but can I do better (or just as well) with local stores and coupons or with bonuses that they always offer to switch stores? Sure that’d be an annoyance but at least they’d be annoying me on my terms…