Tag Archives: prescriptions

Why I hate Medco Health Mail-in prescriptions.

First of all, I love Medco for so many reasons, but the fact that all the annoying things they do basically annoy me sometimes makes me wonder if it’s worth it. I’ll list what I like:

  • I’ve been very fortunate and pay virtually nothing for my prescriptions, at a local store I pay $5 a month and with Medco I pay $2 (total) for 3 months. Now that’s my current insurance plan and not Medco so it’s not a plus just for them (and my co-pay is about to go way up).
  • I can call with a drug question at any time and they can get an answer for me (I’m not sure if they’re 24 hours, but I know I’ve called close to midnight on a holiday before).
  • I can renew on-line and see my history of everything they’ve mailed to me for a long while.
  • They give me postage paid envelopes to mail in prescriptions.

    So this is where my “What I hate about Medco” rant starts, it’s everything else they kind of make as annoying as possible and it’s got to cast them money and time (mine too!). It’s really strange considering they’ve got the normal part perfect from a customer service standpoint (see above). It’s the odd things that they handle strangely, for example: Continue reading