Poor customer service has always been a annoyance to me. Be nice and be courteous and try to deliver it with a smile. Especially in this economy, how can you afford not to be nice and courteous?
That said, the folks at the Wash Haus (in Dearborn, Michigan) have always been extra-nice and ultra-courteous. They have a laundromat, drop off laundry, dry cleaning and they do alterations. I’ve got a washer & dryer at home so I only use them for dry cleaning and repairs/alterations. And when I say repairs, I mean some stuff that I wasn’t even sure if they could fix.
Today, I dropped some items off today to be dry cleaned and an odd shoe repair (my Five-Fingered Vibram shoe has a tear in it) and he took my number so he could call me to let me know if they could fix it (he’s called me before about repairs).
I think it’s just the way the owner talks to me, he’s just polite (maybe even respectful) and it doesn’t matter if I’m in shorts or a suit (and I think the owner has been there every time I’ve been in). And it’s not like I’m their best customer, I probably haven’t been there much more than a half-dozen times in the last year, he actually remembered that it’s been about six months since he’s seen me.
Bottom line, if you’re in the area you should give them a try! They’re at 5280 Schaefer Road on the south side (between Ford Road and Michigan Ave.) in Dearborn; before this year, the place was under different management so if you didn’t like them before, there’s new folks in charge. Check out the photo since there’s a competitor a block over; plus I thought the blue sky came out awesome for just stopping in the road and using my phone for a quick snap. I couldn’t find a web page but they do have a Facebook fan page (which has a year old price sheet).