I was nervous asking the question (any question), but it was the only way to find out. “Do you still have the that deluxe chicken sandwich,” I asked the BK lady. She named it without hesitation and said they had it, so my earlier fears were gone and my guard was down. So I said I’ll have that here in a meal (which they always try to force on you anyways) with no mayonnaise and onion rings instead of fries. So we did a few rounds of you wanted a large soda, right?, no, the regular meal, you said to go?, no it’s for here. And I reverify with “regular size, onion rings and no mayo”.
“That’ll be $10.79, is that to go?” It’s for here but that seems a little expensive, (blank stare), “that seems a little expensive for the meal.” Oh! She pulls out the receipt and explains to me she void it later and have to re-ring it. I think she wanted me to agree to this because there was a big pause before she actually did this. We did our little dance, but shorter this time. After she prints the receipt (which they don’t give you so you can double-check your order) I say “no mayo”, and get back “huh?”, “no mayonnaise on that” I repeat, which she says sure and yells it back (since she didn’t get it on the third try).
So I get my soda/napkins/straw and some other people get in line, so I go wash my hands, they’re still ordering (two ladies for themselves and two kids who are sitting down). So I stand there and wait, I can see the receipt (no mention of mayo) and it says “fries” so as she takes a break from their order (yes, they are still trying to order) she grabs my tray and sandwich and I say three times, “don’t forget I want onion rings” (I’m getting no acknowledgment, which is why I’m repeating). As she hands me my tray (with fries) I say “I wanted onion rings”. “But I rang up fries” she says, and she says this a few more times as I very politely keep repeating I want (and also that I ordered onion rings). When what I really want to say is, “what did you put down on my first two meal orders…?” She was really hung up on this, I’m not sure why, she knows darn well I ordered the rings, but she’s really concerned that she might get fired (or something) for giving me what I ordered. (That’s the least of the reasons they are going to fire her.)
PS – My sandwich was delicious!!! :)
FYI – They actually still have the nerve to own Have It Your Way dot com.
Did I mention that there is road construction out front? I’m the only person in line. No one waiting and very very few cars in the drive thru. The slowest day I’ve ever seen there, i.e. no distractions or chaos…
And (generally hyper) me? I’m totally relaxed and in no hurry (fortunately), I didn’t even drive up there since it was a nice sunny afternoon.