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Articles tagged with: dummies

Written By: Gary on January 31, 2008 3 Comments

If you’ve ever helped anyone with a computer you’ll love this! This is can also be referred to as “The Medieval Helpdesk“.

This is in Norwegian, so you can probably turn the volume down, but it’s subtitled. I just watched this with a bunch of technology directors and we were all laughing out loud.

Written By: Gary on March 18, 2007 2 Comments

I love 1 and 1 web hosting, I really do. Great features, great price, all sorts of configuration options and cheap domains ($5.99 a year). They’ve got decent reports and now they’ll automatically mail me stats. Some of their web interface stuff is a little slow (it’s too fancy) but it’s got lots of options so I can live with it.

What I hate is their lack of customer communication:

  • They need a blog just to keep us up to date of the cool stuff they are working on.
  • They need a status page to let you know what problems are up.
  • They need their staff to know what problems they are having (it shouldn’t take 3 calls over 3 days to find out they are migrating some servers).
  • The need to let us know when they have problems or in advance when they plan to migrate servers.
  • If thousands of pages are generating 404 errors take a minute and alter to the 404 page and mention to the viewers (my readers) that it’s a temporary problem.
  • Even the utility companies can automate a hold message to say there are problems and they are working on it.
  • They have great up time and I understand that things happen, but had I known there was a major upgrade I could have:

  • Mentioned it on my site (probably wouldn’t have but would have had the chance)
  • Not spent time debugging and wondering if it was my fault
  • Not made 3 calls (waiting on hold each time)
  • Most importantly – Not be pissed about it and blogging about it.
  • I still can’t figure out what took them so long to fix it and I’m only really annoyed because of the lack of communication. An e-mail that apologizes for it either earlier in the process or even after they fixed it would have gone a long way with me…

    FYI: To clarify, they we mostly down for about two-and-a-half days…

    Written By: Gary on March 9, 2007 3 Comments

    So my Mom asks me what her network is, I tell her the name of it but she wants to know what it is. We talked for a bit but she’s not liking any of my (wonderful) analogies. Plus the fact that she’s wireless now means I can’t just say it’s the wire…

    The closest on a home scale I could come up with was her phone network. She’s got the phone wires just like the computer wires and a cordless phone in the house. It’s not weird that she doesn’t understand the computer network, it’s weird that she thinks she understands the phone network…

    It’s funny the questions people ask when they use technology that they never asked before (I don’t mean just my Mom, I’m picking on millions of people here). There are just so many computer similarities with phones, cable tv, and plumbing but people just never seem wonder about it; but when they get a computer they want an answer. I’m thinking that when she’s over my house next she’ll see all the other wireless networks (in my neighborhood) in her list and that’ll help (at least the why of why it has a name). I was sure to leave out the fact that her phone now goes over the cable with the internet and the television channels.One of the communications issues was to her “network” was a computer word so it just didn’t apply when I tried to talk about the network of highways and roads (or the phone network). I’ll make sure I have some visual aids next time (and wave my arms around while I talk, that always helps).

    And it turns out her community education computer class was canceled. Not enough people signed up…

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