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Written By: Gary on July 27, 2007 No Comment

It went down again. And it took two calls for someone to be able to tell me they are aware and fixing it. They need a way to keep customers all up to date. Have they ever heard of a status page (or a blog)? I wouldn’t mind any downtime if I could check on it in just a few seconds.

Now it seems as if my permissions are goofed up in some directories.

I’m not sure why you aren’t/weren’t seeing all the post content all the time…

I’d get rid of them if they weren’t so awesome when they were working!!

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Written By: Gary on March 15, 2007 One Comment

There are web problems with my host 1 and 1 which is causing 404 errors, these are not my fault, but they are affecting you. I’m sorry for that…

I love my web host 1and1 but what I hate is they have no kind of status page that customers can look at to see what problems are happening with the network. If they just had a page where they could list something like “many customers are having 404 problems and it may take hours (or days) to fix it” I’d be happy (not if it happened all the time). Then I wouldn’t waste time checking on it (on the chance it is my fault) or bather calling them (or waiting on hold). It seems like customer service common sense to me…

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