Home » Archive

Articles tagged with: 1and1

Written By: Gary on February 13, 2009 No Comment

I upgraded to WordPress 2.71 today (from 2.7). It’s the just one click upgrade which almost worked (I think i have the bugs worked out for next time so it will work with one click).

The first thing I did with I back up my whole blog (which it will tell you to do) but it takes some while to back up the directories, SQL file and images.

When I finally clicked on the one click upgrade it didn’t work but it’s the same kind of pause/interruption I get I try to upgrade some plug-ins (it’s inconsistent, some plug-ins work fine). So i googled it and I find the Codex for the Core Update Host Compatibility page which lists all hosts that the automatic upgrade works with and it even explains that if you’re using my hosting provider (which is 1and1 web hosting) you need to be running PHP 5 for this to work properly. Plus, they had the one line of code you need to to make the change.

So I entered the line to my .htaccess file, I clicked upgrade again and it was done! Seconds later I was done upgrading the whole blog. So if you’re considering doing this upgrade I would definitely do it. I think I’ll be set for the one click next time I have do it.

By the way all my other plug-ins that I had that I couldn’t click to upgrade, now upgrade with a click! So it even solved an additional problem for me.

Written By: Gary on July 27, 2007 No Comment

It went down again. And it took two calls for someone to be able to tell me they are aware and fixing it. They need a way to keep customers all up to date. Have they ever heard of a status page (or a blog)? I wouldn’t mind any downtime if I could check on it in just a few seconds.

Now it seems as if my permissions are goofed up in some directories.

I’m not sure why you aren’t/weren’t seeing all the post content all the time…

I’d get rid of them if they weren’t so awesome when they were working!!

Tags: [, ]
Written By: Gary on March 18, 2007 2 Comments

I love 1 and 1 web hosting, I really do. Great features, great price, all sorts of configuration options and cheap domains ($5.99 a year). They’ve got decent reports and now they’ll automatically mail me stats. Some of their web interface stuff is a little slow (it’s too fancy) but it’s got lots of options so I can live with it.

What I hate is their lack of customer communication:

  • They need a blog just to keep us up to date of the cool stuff they are working on.
  • They need a status page to let you know what problems are up.
  • They need their staff to know what problems they are having (it shouldn’t take 3 calls over 3 days to find out they are migrating some servers).
  • The need to let us know when they have problems or in advance when they plan to migrate servers.
  • If thousands of pages are generating 404 errors take a minute and alter to the 404 page and mention to the viewers (my readers) that it’s a temporary problem.
  • Even the utility companies can automate a hold message to say there are problems and they are working on it.
  • They have great up time and I understand that things happen, but had I known there was a major upgrade I could have:

  • Mentioned it on my site (probably wouldn’t have but would have had the chance)
  • Not spent time debugging and wondering if it was my fault
  • Not made 3 calls (waiting on hold each time)
  • Most importantly – Not be pissed about it and blogging about it.
  • I still can’t figure out what took them so long to fix it and I’m only really annoyed because of the lack of communication. An e-mail that apologizes for it either earlier in the process or even after they fixed it would have gone a long way with me…

    FYI: To clarify, they we mostly down for about two-and-a-half days…

    Written By: Gary on March 15, 2007 One Comment

    There are web problems with my host 1 and 1 which is causing 404 errors, these are not my fault, but they are affecting you. I’m sorry for that…

    I love my web host 1and1 but what I hate is they have no kind of status page that customers can look at to see what problems are happening with the network. If they just had a page where they could list something like “many customers are having 404 problems and it may take hours (or days) to fix it” I’d be happy (not if it happened all the time). Then I wouldn’t waste time checking on it (on the chance it is my fault) or bather calling them (or waiting on hold). It seems like customer service common sense to me…

      Copyright ©2003-2013 Gary Said…, All rights reserved.| Powered by WordPress| Simple Indy theme by India Fascinates

    http://GarySaid.com/tags/1and1/ generated Wednesday, November 22nd 2017 at 1:06:21 pm EST (in 115 queries in 0.588 seconds).