Weird Customer Service (or maybe it’s bad marketing)
This has happened to me several times at Kohl’s Department Stores. I’ll return something after paying my bill and while I might buy something there I’ve still got a credit with them (i.e. they still owe me money). So they send me a refund check.
This time it was only for $8.37, and after a month or two they mail me a check refunding me the amount. For one thing, it’s a pain, I have to go deposit the check and it’s not not for a very big amount. And (B) it’s not like I won’t be shopping there again. This has happened to me a few times before, I think always for small amounts. It just seems a waste on many levels, time, stamps, billing, etc. (I understand the computer just spits it out, but there is still expenses); not even to mention the non-greenness of it. BTW, Kohl’s is the only credit card that I have that won’t automatically deduct a bill from my checking account.
Better yet, they should mail me the check but tell me I can take it to any Kohl’s store and can redeem it with the attached five dollar coupon or (better yet) one of their 30% off coupons and get me to spend more in the store. In theory I’ve got this ‘found money’ plus whatever bonus they might offer me. They’d have to put limits on this so people don’t scam the system, but it’s not like they don’t pass out similar coupons all the time. It would have cost them nothing to put such a thing in the same envelope.
Another thing, mailing checks to people’s mailboxes when they aren’t expecting them strikes me as a security thing; now this wasn’t a large amount, but I really don’t want large checks sitting in my mailbox when I’m not expecting them (or when I might throw them away).
On a side note: I called a friend today and they were shopping at Kohl’s and I thought “I haven’t been there in a while” and instead of running over there today, I’m sitting here blogging about their weird refund policies :)