Saturday, March 15, 2008

Delivery is Weird

So I'm not just talking about regular mail, I'm talking shipping and receiving from companies and just getting deliveries. The way things arrive and the order in which they arrive is just strange sometimes.

My most recent computer order is one example, I ordered a computer (with a larger hard drive so it had to be "built"), a spare battery and spare charger. The computer has already been assembled and shipped, the battery didn't ship until a day later than the computer (I assumed it would have shipped the day before the computer) and the charger hasn't shipped yet. Maybe, this is all a plan from Apple, they know how fast everything will get here so why have someone rush to ship the battery when they had something else to do, the computer system could be smart enough to do that. It just seems strange. Although, I find it strange it's cheaper to do the final assembly in China and ship them here one at a time via FedEx.

I've been on vacation and mailed postcards on the same day (from the same mailbox) to people in the same city and they arrive weeks later. Where was the other one? Stuck in someone else's magazine? Did it travel a different route?

I'm currently subscribing to the TicoTimes, it's a weekly English paper that covers Costa Rica. It's published on Friday and sometimes I get it the following Wednesday (5 days later). I'm not sure when they actually mail it, I'm sure on Thursday or Friday. But sometimes I get it days later, I think the record is 12 days (I think I got it 4 days later, on Tuesday once). Why such the time difference? It looks like they ship it from Costa Rica, I wonder if it makes more sense to ship all the US customers in one package (shipped faster) and have them re-mailed from the US. I know they ship to a few US newstands to sell them so the re-shipping wouldn't be too hard.

And I find it really strange when I order something from Amazon (in stock) and in the same order I get a used book from one of their used-partners and I get the used book days before the new one...

Most of the time when I order from places like CDW, I get the item the next day even when I don't pay for fast shipping (I almost always choose the cheapest).

And my absolute favorite is when I pay big buck$ for overnight shipping and I don't get it for 3 or 4 days. Their reasoning, we didn't get it shipped the first day, but when we did ship it, it went out overnight. I love that Amazon clearly marks when you'll get it with one-day shipping if you order it in the next "3 hours and 5 minutes" or something like that. When my oven broke a few months ago the GE site, clearly stated that when I ordered it by a certain time it would ship that day, I could of paid less ($10-$15) from a few other sites, but I couldn't be certain when it would actually ship; so with that little piece of knowledge, GE got my money instead and they got a premium...

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Posted by Gary on Saturday at 10:39 AM on March 15, 2008.
Related categories: customer service

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