It took them over three hours to decide to finally cancel our flight. That’s three hours after it was scheduled to depart, that’s not even factoring in that they had to have some idea there would be problems before the flight was even supposed to leave . We had a plane but no pilots, you’d think that wouldn’t be so hard to keep track of and keep us informed. I know I’m a little crabby from traveling but I’ve definitely been treated better than I was with the way the system worked tonight. If they would have canceled it hours before that I’d have been fine with it but I should have been home two hours ago and I’m just finally in a hotel. They’ve got free WiFi in the lobbys/resturants which is a bonus, but I’d rather have the A/C working…
Please let me clarify: I understand things can be beyond their control, but at 7:30 when they are telling us at when the pilots land at LaGuadia around 7:45 they’ll taxi over and it takes until 10 PM to tell us they can’t get pilots they don’t really care about the customers. All they have to do was keep us informed. If they would have told me at 8 I would have gladly went over to the hotel, ate and gone to bed. They just dragged it out and the story they gave us doesn’t make sense.
We didn’t get anything but a hotel room and a $7.00 voucher for dinner (that’s about 1/2 a burger at the hotel, everything at the airport was closed). Anyone have a good number or address at Delta for me to complain to? Please let me know. (Delta, if I misheard and there’s a free round-trip ticket in the mail for me, I’ll gladly correct this post…)
