Category Archives: customer service

It amazes me how poor customer service is sometimes, especially these days when jobs are hard to find. Sometimes I do post about great service too.

Why not just fix it?!?

So I’m at Einstein Bros Bagels getting lunch and they’ve got the little sign where they list the soups they have that day (they removable pieces so they can change the sign depending on availability). Now today everyone seems to want Brocolli Cheddar (including me), which they happen to be out of, but it’s still on the sign. They actually have three choices: Leave it (the likely choice), remove that soup from the list, make more soup. I don’t think Mr. Einstein would be very impressed with their smarts…

The biggest problem with incompetent people…

“The biggest problem with incompetent people is that they don’t know that they are incompetent.” I don’t know if Sarah got that from somewhere, made it up or she paraphrased it, but it’s so true. I had to deal with several customer service people today (me being the customer) and I just wasn’t getting anywhere.

I just wanted them to listen. And if you can’t listen, at least wait until I finish the question before you jump in with an answer that clearly indicates that you didn’t listen.

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Customer Service(?)

So I went to Target (a department store) today to pick up a few things and to get a price adjustment (the price went down since I bought it and I wanted the savings back). They were fluorescent light bulbs (the ones you screw into a regular bulb socket) that had 3 in a pack that I bought a few for $8.88. The next week they were $6.21 (not worth taking them back), but this week they were on clearance for $2.21, now that was worth taking stuff back. Now they always have odd return rules that change so I brought a few packages of the bulbs with me (but I left them in the car). Of course they said price adjustments are only good for 14 days, so you need the item with you (and what they do is return it and you immediately re-buy it). I only had two packages (but I had bought three) so I tried to sweet talk them into letting me do all three but no luck (but I got $16 for the two, that’s more than I spent today), they said I’d have to return it later (later just means get back in line) but the line had grown. Maybe next week when I go back for something else (I’ll get another $6 then).

BTW, Easter stuff is 90% off, so I got some Cadbury Creme Eggs for five cents each!!!

They got big tips

So I was just looking at the latest issue of The Week (crummy web site, interesting magazine). It says Philadelphia, Pennsylvania (the city of brotherly love) has “the best tippers in the country” at an average of 19.2% so they just happen to have a bunch of generous people living there?

Isn’t more likely they have a bunch of hard workers there?