Of course they'll tell me this is normal that they don't have them yet, but the confusion is easy enough to solve: just don't include the memo that says they are in the envelope! At least include my flight info (I see that's on-line, but that's another story). I didn't see a name badge in there either which is listed as mailed (but it might have been mixed in with the luggage tags, although they weren't pre-printed, I'd assume the name badge would be).

And in the envelope there was this carrying case for your ticket (but no ticket) that just screamed “I'm a tourist”, I don't know if I'll actually use it. They sent me some other little gift thing like that before (I want to say some kind of wallet). Send me something useful, like a plastic power adaptor and a list of WiFi hot spots!

The did have a list of all the hotels and web addresses (when available), so I will be able to find out more information about them (and if they have internet access). They sent me a more detailed itinerary but I kinda thought by this point it'd have the dates listed and not just “Day 5”, etc...