The biggest problem with incompetent people...

The biggest problem with incompetent people is that they don't know that they are incompetent. I don't know if Sarah got that from somewhere or she paraphrased it, but it's so true. I had to deal with several customer service people today (me being the customer) and I just wasn't getting anywhere.

I just wanted them to listen. And if you can't listen, at least wait until I finish the question before you jump in with an answer that clearly indicates that you didn't listen.

For example: I'm supposed to call the pharmacist tomorrow at noon to see if they could get my non-generic prescription (if they can't I'm happy with the generic). Now they had to call me to tell me this because they assured me while I was there that they could get it (so I actually could have gotten it while I was there). So for fifteen minutes I'm on the phone with them (they called me) and all I want to know is if they have the generic if the other doesn't come in. They swear they have it, but I should call at noon to see if they received the non-generic. Why? Either way I'm getting something when I go there after work. So I wasted a few minutes trying to get them to explain why. As far as I can tell it's so I'm not disappointed later...

Why would I want to be disappointed sooner?!?

That's fifteen minutes of my life I'll never get back...