I love 1 and 1 web hosting, I really do. Great features, great price, all sorts of configuration options and cheap domains ($5.99 a year). They’ve got decent reports and now they’ll automatically mail me stats. Some of their web interface stuff is a little slow (it’s too fancy) but it’s got lots of options so I can live with it.
What I hate is their lack of customer communication:
They need a blog just to keep us up to date of the cool stuff they are working on.
They need a status page to let you know what problems are up.
They need their staff to know what problems they are having (it shouldn’t take 3 calls over 3 days to find out they are migrating some servers).
The need to let us know when they have problems or in advance when they plan to migrate servers.
If thousands of pages are generating 404 errors take a minute and alter to the 404 page and mention to the viewers (my readers) that it’s a temporary problem.
Even the utility companies can automate a hold message to say there are problems and they are working on it.
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